Support contact
The best support channel is email: hi@kitze.io. Messages go to the maker, so useful details beat ceremony.
What to include
- Your macOS version and JustWrite version if the issue is inside the app.
- The order email or receipt email if the request is about checkout, refunds, billing, or license delivery.
- A concise description of what happened and what you expected instead.
- Screenshots are welcome, but do not include private drafts unless you intentionally want that text reviewed.
Buyer links
- Manage an existing purchase through the ReleaseFlow account page.
- Read the refund policy before requesting a refund.
- Read the security statement before sending a vulnerability report.
Response expectations
- Support is handled by a solo maker, not a call center.
- Purchase, license, refund, and security messages get priority.
- Feature ideas are welcome, but support cannot promise a ship date for every request.
Need help?
Reach the maker directly.
For support, refunds, billing questions, or security reports, email hi@kitze.io. Include your order email when the request is about a purchase.