14-day refund window
If JustWrite does not help you focus, email within 14 days of purchase and ask for a refund. No long form, no interrogation, no performative cancellation maze.
How to request a refund
- Email hi@kitze.io from the order email when possible.
- Include the email used at checkout, the approximate purchase date, and the word refund in the subject line.
- Refunds are returned to the original payment method when the checkout provider supports it.
Cancellations
- JustWrite is sold as a one-time license, so there is no recurring subscription to cancel.
- For billing portal access, license delivery problems, or payment receipt questions, use the support page or the Manage Account link.
- The old /refunds and /cancellation-policy paths redirect here so buyers land on one canonical policy.
When a refund might need review
- Requests outside the 14-day window may still be reviewed, especially for duplicate orders, payment mistakes, or delivery failures.
- Refunds may be delayed or declined when the payment provider flags fraud, abuse, chargeback activity, or account mismatch issues.
- A refunded license may stop receiving updates or access tied to the original purchase.
Need help?
Reach the maker directly.
For support, refunds, billing questions, or security reports, email hi@kitze.io. Include your order email when the request is about a purchase.